- Shipping & Returns
Shipping & Returns
Thank you for choosing Anniversary Gifts By Year for your anniversary gift this year. It means a lot to us that we can be part of so many couple's and families celebrations. We love a party!
We will always do our best to make sure your gift is exactly what you wanted but we know that there will be times when you may not be completely happy.
Below is our returns policy, but please do get in touch with us and we will do our best to get everything sorted.
Best wishes and a Happy Anniversary!
Simon and Suz
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If your product has been personalized then we will treat each case on an individual basis. However, if the fault is due to our error we will refund the total amount.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We are currently shipping within the United States and Canada. If however you love somewhere else in the world please do get in touch and we will do our best to organize delivery.
When you place an order, we aim to have your personalized goods to you within 6-10 working days. However if you do need your gift urgently please do get in touch and we will do our best to help.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.